Job Description

We are seeking a Charter Coordinator to oversee and manage all aspects of our clients' flight experiences, including Aircraft Owners and Block Charter Clients. This role requires exceptional client-centered customer service skills, a thorough understanding of CFR 14 Parts 91 and 135 regulations, and the ability to thrive in a dynamic, fast-paced team environment.

Job Responsibilities

• Maintain a culture of total customer service focused on anticipating our client's needs and exceeding their expectations.

• Communicate any operational issues, as appropriate, to our clients.

• Ability to Type at least 40WPM accurately.

• Document and maintain compliance with contractual obligations to all Clients (Aircraft Owners, Block Charter & Retail Charter Clients).

• Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers.

• Proactively resolve Client issues and disputes

• Analyze aircraft fleet utilization to serve the client's needs best and maximize overall safety and profitability.

• Assist in crew scheduling and crew resource utilization along with Logistics Coordinator and Chief Pilot

• Notify and brief all crew members associated with scheduled trips, maintain communications with crew, and assist in all crew-associated travel plans.

• Monitor weather and airport conditions daily to ensure daily operations can be accomplished safely and without unexpected interruption.

• Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. Coordinate aircraft towing and fueling when and where necessary.

• Effectively communicate with Talon Air Maintenance and crew regarding scheduled and unscheduled maintenance events.

• Participate and contribute in daily operations meetings.

• Responsible for oversight and efficient/accurate processing of all Owner and Charter trip invoices.

• Utilize FOS to its maximum ability by incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times, accounting, and invoicing.

• Maintain and continually improve Client and Vendor contact information in FOS.

• Learn to utilize computer systems and programs to perform job duties to include but not limited to: FOS, Flight Explorer, and Microsoft Office Suite. Record Keeping and Database Maintenance

• Record all flight data from completed trips using the Trip Completion Checklist.

• Take notice of aircraft discrepancies and report them to Maintenance.

• Follow established protocols per FOS Database management.

Requirements

_ Required Qualifications: _

• College Degree (Aviation or Business degree preferred) Previous aviation or hospitality industry work experience
• Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135

_ Preferred Qualifications: _

• FAA Dispatch Certificate or Pilot Certificate
• Experience working with various flight software
• Previous aviation industry-specific work experience

_ Knowledge, Skills, and Abilities: _

• General knowledge of geography, aviation meteorology, customer service, and corporate aircraft types and performance.
• Exceptional communication, writing, and teamwork skills.
• Solid computer skills, proficient in MS Office software
• Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
• Ability to work as a team member while meeting individual performance goals
• Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup

• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup

• Note: Back-ups should still be able to function when there is a power interruption

• A webcam

• Noise-canceling USB Headset

• Quiet, Dedicated Home Office

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best:  Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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