Job Description

We're Hiring: Customer Success Manager (Central Time, US)

Location: Remote — Central Time Zone required

Industry: Information Security Auditing & Compliance

Company: Consilium Labs Inc

Consilium Labs is a modern, fast-growing auditing firm specializing in ISO 27001, SOC 2, and other compliance frameworks.

We're on a mission to raise the bar in cybersecurity assurance through professionalism, process, and a modernized audit approach.

We're looking for a Customer Success Manager (CSM) to join our team and own the Central Region territory. This is a dynamic, client-facing role combining account management, sales development, and partnership enablement.

What You'll Do:

Client Management:

• Be the primary point of contact for existing clients, ensuring their ongoing success and satisfaction
• Drive upsell and cross-sell opportunities across our suite of services
• Ensure timely renewals and long-term client retention

Sales Development & Growth:

• Collaborate with leadership to execute targeted growth strategies

What We’re Looking For:

Based on the Central Region of the US (required)

• 2+ years in a Customer Success, Account Management, or Sales role — ideally in B2B SaaS or cybersecurity/compliance
• Excellent communication, relationship-building, and organizational skills
• Ability to thrive in a fast-paced, remote-first environment
• Familiarity with ISO 27001, SOC 2, or compliance frameworks is a plus

Our Benefits

• Comprehensive medical and insurance
• 401(k) retirement plan
• Flexible Paid Time Off (PTO)
• Monthly employee wellness perks
• A strong, supportive culture that celebrates milestones and teamwork

Why Join Us?

• 100% Remote ( Central Time hours)
• Meaningful work supporting companies solving real security challenges
• Fast-growing and agile team with opportunities to advance your career
• Supportive leadership with a strong focus on professionalism and personal growth

Ready to make an impact?

Apply now or contact us directly at recruiter@consilium-labs.com

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Application Question(s):

• Can you work in the Central Timezone
• Do you have at least 2 years in a Customer Success, Account Management, or Sales role — ideally in B2B SaaS or cybersecurity/compliance?
• Could you share your experience working with ISO 27001, SOC 2, or other relevant compliance frameworks?

Work Location: Remote

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