The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
Job Title: Product Owner HRIS Integration Platform Location: Philadelphia, PA (Hybrid) Duration: 6 to 8 Months Locals Only Must be available for in-person interview Job Description: Job Overview: We are seeking a technically fluent...
JOB SUMMARY To provide safe, reliable and cost-efficient vehicles by performing quality preventive maintenance inspections and repairs as well as performing expert diagnosis and repair as required to prevent breakdowns on road, reduce vehicle downtime and improve total...
...About Us Bexorg is a cutting-edge biotech startup focused on CNS drug discovery, leveraging itsproprietary BrainEx platform to conduct preclinical studies on human and porcine brains. Wecombine advanced wet-lab experiments with AI/ML-driven drug discovery through...
...Part-Time Tax Preparer/Staff Accountant Come join our team! A dynamic opportunity exists within our expanding Hinsdale CPA firm seeking... ...returns, utilizing QuickBooks where appropriate. This is a seasonal, part-time position during tax season with some weekend hours...
...Senior CAD Technician &##128205; Folsom, CA | Full-Time | Engineering & Surveying Support R.E.Y. Engineers, Inc. About R.E.Y. Engineers R.E.Y. Engineers, Inc. is a California-based civil engineering and land surveying firm delivering innovative, high-quality...