Job Description

Location: Buffalo, NY

Job Title: Residential Plumbing Field Supervisor

Ready to transition from the field to a leadership role where you guide and mentor a team of plumbers? We're looking for an experienced plumbing professional to lead our service and installation teams in the Buffalo area. If you're a hands-on leader focused on quality, safety, and maximizing team efficiency, join us!

In your role as the Plumbing Field Supervisor, you will be responsible for the daily supervision, coaching, and technical support for our residential plumbing technicians. You will ensure service quality, manage job flow, enforce safety standards, and act as a crucial link between the field and management to drive operational excellence.

Responsibilities and Expectations

• Supervise, mentor, and coach a team of residential plumbers, providing technical support and guidance on complex service and installation issues.

• Oversee daily field operations, ensuring efficient dispatch, job completion, and adherence to established timelines and budgets.

• Conduct regular job site inspections to monitor quality control, ensure compliance with all local codes, and address any on-site challenges immediately.

• Enforce company-wide safety protocols, including the use of PPE and safety knowledge, with a preference for OSHA-10 standards.

• Act as the final point of escalation for high-level customer service or technical issues, ensuring swift and satisfactory resolution.

• Monitor team performance and productivity, ensuring technicians are meeting company standards and driving positive customer feedback.

• Utilize mobile technology for field management; ServiceTitan experience is preferred for tracking jobs and technician performance.

• Conduct ride-alongs and technical training sessions to promote continuous skill development within the team.

Requirements

• Required: Minimum of 3+ years of recent plumbing field experience (Service or Installation).

• Strong technical plumbing knowledge across residential service, repair, and installation.

• Prior supervisory or lead-level experience is strongly preferred (managing people, not just projects).

• Strong knowledge of local plumbing codes and safety regulations is required.

• Preferred: A valid Journeyman Plumber License (or Master Plumber License).

• Preferred: OSHA-10 certification and demonstrated expertise in PPE and safety protocols.

• Tech savvy and comfortable using mobile devices; ServiceTitan experience is preferred.

• Must have a valid driver's license and maintain a clean driving record.

What Can We Do for You?

• Competitive Base Salary of $75,000 - $85,000 with bonus potential.

• On-Target Earnings (OTE) up to $100,000.

• Company Vehicle Provided.

• A stable work environment where your growth is encouraged and supported.

• Continuous and extensive training and development opportunities.

• Medical, dental and vision insurance

• 401k with company match

• Life insurance, disability insurance and voluntary benefits are also offered

The compensation for this position is expected to range between a base salary of $75,000 - $85,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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