Job Description

Standard Heating, Cooling & Plumbing

Birmingham, AL

Are you a proactive, assertive, take-charge leader? When something matters to you, do you naturally think ahead, take ownership, and drive toward results? If so, this might be the perfect opportunity for you.

Standard Heating, Cooling & Plumbing has been proudly serving Birmingham and the surrounding communities for decades with expert HVAC and plumbing services. Known for our customer-first approach and exceptional workmanship, we are seeking a proven Plumbing Service Manager to lead our residential plumbing department to new heights.

Position Overview

We are looking for an experienced and results-driven Plumbing Service Manager to oversee all aspects of our residential plumbing operations. This role is responsible for achieving departmental KPIs, managing P&L, developing and executing budgets, and leading a team of skilled plumbers and apprentices to deliver outstanding customer service and performance.

What You’ll Do as the Plumbing Service Manager

• Lead, coach, and mentor the plumbing service team to ensure high performance and professional growth
  
   
• Manage the daily operations of the residential plumbing service department
  
   
• Oversee P&L, budgeting, and financial performance to meet company goals
  
   
• Track and achieve departmental KPIs including revenue, profitability, and customer satisfaction
  
   
• Ensure proper scheduling, dispatching, and workflow for maximum efficiency
  
   
• Maintain quality workmanship, safety standards, and code compliance on all jobs
  
   
• Implement process improvements to increase productivity and profitability
  
   
• Handle escalated customer concerns with professionalism and ensure a positive resolution
  
   
• Collaborate with other departments to ensure seamless customer service across the company
  
   

What We’re Looking For in Our Next Plumbing Service Manager

• Proven leadership experience in residential plumbing service management
  
   
• Strong understanding of P&L management, budgeting, and KPI achievement
  
   
• Ability to motivate, develop, and lead technicians and support staff
  
   
• Excellent communication, organization, and problem-solving skills
  
   
• In-depth knowledge of plumbing systems, repair, installation, and service operations
  
   
• Commitment to delivering an exceptional customer experience
  
   
• Valid driver’s license and clean driving record
  
   

Benefits for Our Plumbing Service Manager

• $100,000+ annual salary plus performance-based quarterly bonuses
  
   
• Medical, dental, and vision insurance
  
   
• Paid time off and holidays
  
   
• Retirement plan with company match
  
   
• Ongoing training and professional development opportunities
  
   

If you’re a proven plumbing leader ready to take ownership of a growing service department, we’d love to hear from you.

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