Job Title: Contact Center Representative
Department: Record Retrieval, Contact Center
Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.
Hourly Rate: $12 to $15 (subject to skills and experience)
Job Type: Long-term seasonal role
Job Summary:
We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records.
Key Responsibilities:
Remote Contact Center Representative : Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
Verification and Follow-Up : Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.
Issue Resolution : Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
Professionalism : Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.
Working Hours: Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training.
Productivity Tools : Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
Call Volume Management: Handle a volume of 60-80 outgoing calls per day effectively.
Qualifications:
Additional Requirements:
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